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FAQ

Here are some of the most frequently asked questions at All Slots Casino. As always, you are welcome to contact the casino support center at any time for more information.

Download & Installation

How do I download the All Slots Casino software?

Just click the “download” link above. Then click on the file to run the installation. While the casino installs, you will be able to complete the registration form to open your account. If you have any questions during the process, please contact casino support.

I downloaded the casino but can’t find the file to install it

Don’t worry – you can just click “download” above and start again. If you have any questions during the process, just contact casino support for assistance.

I try running the install file but the installation never completes

You may not have enough room on your hard drive. All Slots Casino needs at least 30 megabytes of disk space to install.

Login

I’ve forgotten my password. What do I do?

To get your password, simply click “Forgot your login details?” and enter your username. We will email your password to the address we have on file for you. If you’ve forgotten your username, just contact us and we’ll be happy to help.

I’ve forgotten my username. What do I do?

Just contact casino support and we’ll be happy to help you.

Banking

What deposit methods do you accept?

All Slots Casino supports a wide variety of trusted banking methods available in countries around the world. See our banking page for more details about what methods are available in your area.

Why are my deposits being rejected?

Some financial institutions restrict online gaming transactions, though this can be unpredictable and inconsistent. Some credit card deposits may go through successfully, while others are rejected. To reduce the risk of rejections, we support a wide variety of safe, secure and popular banking methods. See our banking page for more details about what methods are available in your area.

I have requested a withdrawal. When will I receive it?

Withdrawals are processed Monday through Friday, following a 48-hour pending state, and take up to five business days to complete. You can check on the status of your withdrawal through CashCheck, or by contacting casino support.

Is there a limit to how much I may withdraw at once?

If a player’s requested withdrawal amount is five times or more than the value of their lifetime deposits across any of the following brands: All Slots Casino, All Jackpots Casino, Wild Jack Casino, First Web Casino and The VIP Lounge Casino, then the withdrawal will be issued in increments of 5,000 credits per week. The remaining amount will be returned to the player’s account until the players is eligible for a further withdrawal. The calculation of lifetime deposits shall exclude any deposits made after the withdrawal request. This clause will be applied at the discretion of the casino management. This clause does not apply to withdrawals from progressive wins

Are there any fees for making a withdrawal?

Certain banking methods charge fees for making a withdrawal. Please check the banking page for details. Any deposits made while a withdrawal is pending will be subject to a 5% processing fee. If the deposit value is more than 200% of the pending withdrawal, no fee will apply.

Can I reverse my withdrawal?

While your withdrawal is within the 48-hour pending state, you are free to reverse it, or any part of it, at any time.

Why do I need to submit documents in order to make a withdrawal?

For your security and to safeguard your funds, you may be requested to provide identifying documents when making a withdrawal. While this will not be required for every withdrawal you make, it is a standard procedure required by international banking regulations and eCOGRA.
Here are some examples of documents that you may be asked to provide:

  • A copy of a government-issued identity card (driver's license or passport)
  • A copy of a utility bill (Gas, electric, phone etc.)
Playing

The slots keep spinning, roulette wheel won’t stop or cards won’t turn over – what’s wrong?

This is probably due to a slow Internet connection between your computer and our gaming server. This will usually resolve itself, and the result of your bet will be displayed once the connection is reestablished.

Can I get a bonus?

We love to give our players bonuses! Contact us and we’ll see what we can do for you.

General

Where is All Slots Casino licensed?

All Slots Casino is managed by Digimedia, which holds a license from the Lotteries and Gaming Authority of Malta.

Are there any countries that you do not accept?

All Slots Casino does not accept players residing in Belgium, Bulgaria, Denmark, France, Israel, Italy, South Africa, Spain, Turkey, Greece, Singapore and the United States.
Residents of Italy are welcome to join the AAMS-licensed All Slots Casino for Italy.

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Winners


Promotions

WELCOME PACKAGE
$/€/£500 Welcome Package
Loyalty Club
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New Games
Play to hit the newest jackpots in town!

Jackpots Total

Mega Moolah (Mega) $2,960,293
Major Millions $437,537
Roulette Royale $368,574
King Cashalot $342,415
Caribbean Draw $293,624