Online Casino FAQ in New Zealand

Account & Login

What do I do if I forget my password?

Click “Forgot Your Login Details?”, enter your username, and you’ll receive an email with instructions to reset your password.
If you need help, you can also contact our All Slots Casino support team.

Banking, Deposits & Withdrawals

What deposit methods do you accept?

You’ll find all available NZD payment options on our Banking page.

Why are my deposits being rejected?

Some banks restrict transactions to online gaming sites. To reduce this risk, we support multiple alternative deposit options. Please check our Banking page for the full list.

When will I receive my withdrawal?

Withdrawals are processed Monday to Friday, as quickly as possible. You can check your withdrawal status through CashCheck or by contacting support.

What are your withdrawal limits?

If your withdrawal request exceeds five times your total lifetime deposits, it will be paid out in weekly increments of 5,000 credits. Remaining funds will stay in your account until the next eligible withdrawal period. Deposits made after requesting a withdrawal do not change the lifetime deposit calculation. This rule does not apply to Progressive Jackpot wins.

Are there fees for making withdrawals?

Some withdrawal methods may include fees. Check our Banking page for details. Keep in mind: deposits made while a withdrawal is still pending may incur processing fees.

Can I reverse my withdrawal?

Yes. As long as the withdrawal is still in a pending state. Once processed, it can no longer be reversed.

 

Verification & Security

Why must I submit ID documents to withdraw my winnings?

To protect your account and funds, we may occasionally require identity verification. This is a standard security measure aligned with eCOGRA guidelines and international banking regulations. Not every withdrawal requires verification, but when needed, our team will guide you through the process.

Why am I being asked to verify my source of wealth?

To comply with Anti-Money Laundering (AML) rules and international standards set by FATF, we may sometimes need to confirm the origin of your overall assets.
Source‑of‑wealth verification helps maintain a secure and compliant gaming environment.

You may be asked to provide documents such as:

  • Bank statements

  • Payslips

  • Recently filed business accounts

  • Completion statements for property or asset sales

  • Divorce settlements or court orders

  • Inheritance documents (e.g., a Will)

All information is treated with strict confidentiality.

Is it safe to share my ID with All Slots Casino?

Yes. All Slots Casino is a secure, trusted online platform. Your personal information is encrypted and handled with strict privacy measures.

 

Gameplay & Technical Questions

Why won’t the pokies reels stop spinning or the cards turn over?

This usually indicates a slow or unstable internet connection. Your game result will automatically appear once your connection is restored.

What does it mean to “Opt In” to a bonus?

Opting in means you agree to the promotion’s terms and confirm you want to receive the bonus. If you don’t want to participate, simply skip the Opt‑In option.

Can I get a bonus?

Possibly! Contact support to check your current eligibility. Our team is happy to help.

 

Online Casino Rules & Requirements (NZ)

What’s the legal age to gamble online in NZ?

You must be at least 18 to gamble online in New Zealand. This applies to offshore online casinos, which Kiwi players may legally access. Land‑based casinos in NZ require players to be 20+.

What are wagering requirements?

Wagering requirements indicate how many times you need to bet your bonus before any winnings from that bonus can be withdrawn.

Example:
A NZ$100 bonus with a 35x wagering requirement means you must place NZ$3,500 in bets before withdrawal. Always check the specific terms for each promotion.