FAQ - All Slots Casino New Zealand
Get the answers to our most frequently asked questions right here.
What do I do if I forget my password?
Select Forgot Your Login Details? and enter your username. Your password will then be emailed to you.
Alternatively, you can contact All Slots Casino support.
What deposit methods do you accept?
Please see our banking page.
Why are my deposits getting rejected?
Certain financial institutions restrict transactions at online gaming sites. To reduce the risk of this happening we offer a variety of banking methods for you to choose from. Please see our banking page for details.
When will I receive my withdrawal?
Withdrawals get processed Monday to Friday, as quickly as possible. Check the status of yours through Cashcheck or by contacting casino support.
What are your withdrawal limits?
If your requested withdrawal exceeds five times the total value of your lifetime deposits, it will be processed in weekly increments of 5,000 credits. The remaining balance will be returned to your account until you become eligible for another withdrawal. Deposits made after the withdrawal request will not be included in the lifetime deposit calculation, which is subject to the discretion of casino management. This condition does not apply to withdrawals from Progressive Jackpot wins.
Are there fees for making withdrawals?
Some withdrawal methods may include fees. For full details, please visit our banking page. Also, keep in mind that deposits made while a withdrawal is still pending may incur a processing fee.
Can I reverse my withdrawal?
Yes, you can reverse your withdrawal if it's still in the pending state. Once it's been processed, reversal is no longer possible.
Why must I submit identifying documents to withdraw my winnings?
To help protect your account and funds, we may occasionally request verification. While this isn’t required for every withdrawal, it’s a standard security measure in line with eCOGRA guidelines and international banking regulations.
Why am I being asked to verify my source of wealth?
As part of our commitment to Anti-Money Laundering (AML) compliance and in line with international standards set by FATF and local regulations, we may occasionally need to verify a customer’s source of wealth. This is part of our enhanced due diligence process and helps ensure the safety and integrity of our platform.
Source of wealth refers to the origin of your overall assets—how your total wealth was accumulated. If verification is required, we may ask for supporting documents such as:
- Bank statements
- Payslips
- Recently filed business accounts
- Completion statements for asset sales
- Divorce settlements and court orders
- Inheritance documentation (e.g. a Will)
Please note:
Our dedicated team will guide you through the verification process. All information you provide will be handled with strict confidentiality, and we’ll do our best to make the process as smooth as possible.
Why won’t the pokies reels stop spinning or the cards turn over?
This usually happens due to a slow or unstable internet connection. Don’t worry—your game result will appear automatically once the connection is restored.
Can I get a bonus?
We’d love to offer you a bonus! Just get in touch with us to check your eligibility. Our team is happy to help.
What does it mean to "Opt In" to an offer?
Opting in gives you control over which bonuses you receive. When you click the Opt In button, you're agreeing to the promotion’s terms and confirming you’d like to receive the bonus. If you’d prefer not to take part, simply skip the Opt In and continue playing as usual.
What’s the legal age to gamble online in NZ?
To gamble online in New Zealand, you must be at least 18 years old. This applies to offshore online casinos, which are legal for Kiwi players to access. However, land-based casinos in New Zealand require players to be 20 or older.
What are wagering requirements?
Wagering requirements tell you how many times you need to play through a bonus before you can withdraw any winnings from it. For example, if you receive a NZ$100 bonus with a 35x wagering requirement, you’ll need to place bets totaling NZ$3,500 before the bonus becomes withdrawable. Always check the terms of each offer so you know what’s needed.
Is it safe to share my ID with All Slots Casino?
Yes, it’s safe. All Slots Casino is a secure and trusted online platform. Your personal information is protected using advanced encryption and handled with strict confidentiality.
