FAQ for All Slots Casino New Zealand

Get the answers to our most frequently asked questions right here.

What do I do if I forget my password?

Select Forgot Your Login Details? and enter your username. Your password will then be emailed to you.

Alternatively, you can contact All Slots Casino support.

What deposit methods do you accept?

Please see our banking page.

Why are my deposits getting rejected?

Certain financial institutions restrict transactions at online gaming sites. To reduce the risk of this happening we offer a variety of banking methods for you to choose from. Please see our banking page for details.

When will I receive my withdrawal?

Withdrawals get processed Monday to Friday, as quickly as possible. Check the status of yours through Cashcheck or by contacting casino support.

What are your withdrawal limits?

If your requested withdrawal is 5x more than the value of your lifetime deposits across All Slots Casino, All Jackpots Casino, Wild Jack Casino, and The VIP Lounge Casino, then the withdrawal will be provided in increments of 5 000 credits a week. The rest will be returned to your account until you next become eligible for a withdrawal. The lifetime deposit calculation will exclude deposits made after the withdrawal request, and will be applied at the discretion of casino management. This clause does not apply to Progressive Jackpot win withdrawals.

Are there fees for making withdrawals?

Some banking methods charge for withdrawals. Please check our banking page for details. Deposits made while a withdrawal is pending will be subject to a processing fee.

Can I reverse my withdrawal?

While it is within the pending state, you may reverse it.

Why must I submit identifying documents to withdraw my winnings?

This is for your security and to safeguard your funds. This may not be required for each withdrawal, but it is a standard procedure required by eCOGRA and international banking regulations.

What is a source of wealth request?

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

  • bank statements
  • Payslip
  • Recently filed business accounts
  • sale of an asset details in the completion statement
  • divorce settlement and court order specifying the written settlement agreement
  • inheritance money in the form of the Will statement

Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

The pokies reels keeps spinning, or the cards won’t turn over. What’s wrong?

This is probably because your Internet connection is slow. The problem will usually be resolved automatically, and your bet result will display when the connection gets re-established.

Can I get a bonus?

We’d love to give you a bonus! Contact us to see if you are eligible.

What does it mean to "Opt In" to an offer?

This feature gives you the control when it comes to receiving our bonuses. When you click on the Opt In button you are accepting the terms of the promotion and your consent about receiving the bonus. If you don’t want to take advantage of a bonus, don’t choose to Opt In, and just keep playing as usual.

Where is All Slots Casino licensed?

All Slots casino games holds a licence with the Malta Gaming Authority.

Are players from any countries not accepted?

All Slots Casino does not accept players from Belgium, Denmark, Israel, South Africa, Turkey, Singapore, the USA, Bulgaria, France, Italy, Spain, Greece and Singapore.